January 17th, 2014
10:00 AM ET
Share this on:

Michelin-starred chef Marcus Wareing says his customers are no longer interested in stiff French service. He's opting for a warmer, American model of hospitality, and his staff of being retrained to offer hospitality with a smile and read the guests.
FULL POST

Posted by:
Filed under: Fine Dining • France • Restaurant News • Restaurants • Service


December 26th, 2013
01:00 AM ET
Share this on:

It seems that McDonald's has finally realized how tone-deaf its internal employee resource website was. It has shut it down.

The final straw? A tip on the site to employees to avoid McDonald's fare.

A graphic on the site shows a meal with a cheeseburger, fries and drink under the caption "Unhealthy choice." Next to it is a picture of a sub, a salad and water under the caption "Healthier choice."

The latest embarrassment is among a string that's cropped up since the McResource Line website went live.
FULL POST

Posted by:
Filed under: Fast Food • Human Rights • McDonald's • Service


December 6th, 2013
12:45 PM ET
Share this on:

Dr. David Solot is the Director of Client Services at Caliper, an international human resources consulting company. He has a Ph.D. in organizational psychology from Walden University, and a Masters in clinical psychology from UNCG. Solot has previously written for Eatocracy on the topics of food aversion and maximizing brain power.

A few days ago, Eatocracy reported on Elan Gale’s exchange with “Diane in 7A” – a woman who was supposedly being extremely rude to flight attendants on her flight to Phoenix. Even though Gale has since admitted that he made the entire incident up, the internet is still smoldering from conversations about who was right and who was wrong. Whatever your opinion, as the article stated, “It is never, ever, ever cool to be rude to someone working in a service position.”

But if that’s the case, then why does it happen so often? What causes people to treat service personnel as though they were subhuman, and casually dismiss their feelings?
FULL POST

Posted by:
Filed under: Restaurants • Service


Off the menu - being rude to service workers
December 2nd, 2013
03:30 PM ET
Share this on:

An old acquaintance of mine was fond of saying that after a person hits 30, the only one who has any business yelling at them is their romantic partner. I'm personally not a fan of marital histrionics, either, but I certainly appreciate the sentiment. Especially when the ire is directed toward people who are just trying to do their jobs.

But is loudly shaming those shamers the optimal solution?

If you managed to crawl out of your tryptophan haze long enough to look at the internet this holiday weekend, you almost surely came across the Tweeted tale of Elan Gale and "Diane in 7A." Gale, a producer for ABC's The Bachelor, allegedly found himself on a Phoenix-bound flight with a medical mask-wearing woman who, by his account (which he later revealed on Twitter to be a hoax), was being rude to the airline staff. In the exchange, he decided to take a stand and call her out on her behavior.
FULL POST



| Part of