Tipping point – family locked in restaurant for skimping on mandatory gratuity
May 10th, 2012
11:15 AM ET
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Our sister site HLN reports that a Houston, Texas family claims they were locked inside La Fisherman restaurant after refusing to pay a 17 percent tip on their meal. The restaurant's policy states that the percentage will be automatically added to the tab for parties of five or more.

Customer Jasmine Marks told Click2Houston.com that the staff was rude, the drinks weren't refilled and her group received generally poor service. Marks asked if she could speak to a manager to have the auto-gratuity stripped from the bill, but claims the staff locked the doors and told her that her options were to pay the 17 percent or speak with the police outside.

According to Marks, the police officer who was summoned was unable to give her a straight answer on the legality of the situation. Her party eventually paid the tip in order to avoid any further difficulty.

Automatic tips, or "autograts" as they're sometimes called, are often used by restaurants to ensure that their staff is fairly compensated for the greater amount of effort it takes to tend to larger parties. The server will sometimes have a larger table as their sole focus for the duration of the meal, and won't be making tips from any other tables. This tip, which is generally clearly stated on a menu, or when making a reservation for a larger group, ensures that a server will be compensated for their time and not miss out on earning money for that shift. Often, the tip is shared with other members of the floor staff, like bussers and bartenders.

Having a stated policy in place - usually 18 percent of the pre-tax amount - can eliminate awkwardness and confusion over tipping etiquette, especially if you're dining with business colleagues or people you don't know especially well. On the flip side, patrons sometimes feel they're being tricked into tipping more (especially if the server hasn't pointed out that the gratuity was already included) or discriminated against if the auto-grat isn't always applied. And servers, while they're ensured a base tip, run the risk of earning a lower tip than they would have if diners had been able to decide on the percentage, themselves.

Our tip: always check the restaurant's policy when you're dining with a large group, and be sure to pore over the bill at the end. Weigh in on the auto-grat in the comments below, and we'll share our favorites from both sides of the table in an upcoming post.

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Filed under: Lunchtime Poll • Restaurants • Service • Tipping

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